1. BASIC INFORMATION ABOUT THE COMPANY
– full name of the legal entity: Agency for Information Services INFORWIN-PRO Ljubovija
– address: Bukovička 8, 15320 Ljubovija, Republic of Serbia
– activity and activity code: 6399 – Information service activities elsewhere not mentioned
– registration number: 65695871
– tax number: 111838192
– web address: https://injuriesandsuspensions.com/
– Contact phone: 0654007027
– contact e-mail: office@injuriesandsuspensions.com
2. ACCURATE DESCRIPTION OF THE OFFERED SERVICES
Our mission is to provide you injuries and suspensions information you’re not able to find in one particular place on the Internet. Injuries & Suspensions Team have almost 30 years of experience with collecting important sports information and knowledge about places on the Internet where is possible to find information that can help you.
The information contained on this website is for general information purposes only.
(The list of leagues and competitions we cover, Terms and conditions, Disclaimer, Copyright notice, Links to other websites you can find on this link: https://injuriesandsuspensions.com/about-us-2, Privacy policy and Cookie disclaimer you can find on this link: https://injuriesandsuspensions.com/privacy-policy).
Most of our information can be accessed for free, but the best and most useful part of our content is available only by subscription.
– Free content:
Most of the content we provide (injuries, suspensions, statistics) is available for free, without the need to open a user account and log in. You can use the information we provide according to the Terms and Conditions which you can see here: https://injuriesandsuspensions.com/about-us-2.
– Content available by subscription:
Content that is only available with a subscription (hereinafter “The Best Info” content) is the best and most useful part of our content. “The Best Info” is a paid part of the site where you can find the most useful team news, from each league, of our choice. Only in “The Best Info” part of the site, you can find information about the matches with a significant difference in the number of absent players of two teams in a single game.
Also, only our subscribers can access all information about injuries and suspensions from all leagues and competitions we cover (and we cover more than 100 leagues and competitions, you can see the list here https://injuriesandsuspensions.com/about-us-2). That means team news for some matches from each league is only available by subscription.
We currently offer the following subscription options:
7-day subscription – 10 €
30-day subscription – 30 €
90-day subscription – 75 €
180-day subscription – 140 €
3. ENABLED PAYMENT METHODS AND DESCRIPTION OF THE PAYMENT PROCESS
Payment for products on our site can be made in one of the following ways: with payment cards – VISA, Maestro or MasterCard that support payment via the Internet, as well as through the Skrill and PayPal money transfer services. Card payments were made in cooperation with AllSecure doo and Banca Intesa a.d. Belgrade and are performed in a secure and certified way through the AllSecure Payment Gateway, by simply entering data from the payment card.
After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for another purpose.
The transaction will be completed and the amount deducted from your account only when your account on our site is replenished with the appropriate number of subscription days. If payment is not completed, or the amount is not deducted from the account by the expiration of 14 days from the acceptance of your order, that order will be canceled and deleted. After the expiration of 14 days, the money reserved in your account will be released and will be available to you again. You can then repeat the same or a new order, and make a payment related to them.
Check with the card-issuing bank to see if your card supports online payments.
4. CONVERSION STATEMENT
All payments will be effected in the local currency of the company that owns this site, which is the local currency of the Republic of Serbia – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our web site.
5. CONTACT DATA – CUSTOMER SERVICE
If you have any dilemma about our service, method of payment or any other question, please contact us by e-mail office@injuriesandsuspensions.com and you will receive an answer as soon as possible and within a reasonable time.
6. SERVICE DELIVERY AND POSSIBLE RESTRICTIONS
To access our the “Hot Info” content, in addition to an opened account and a verified e-mail address, it is necessary to make a payment (all details regarding the methods of payment can be found here https://injuriesandsuspensions.com/subscription ).
If you made a payment via payment cards, your account will be automatically updated when we receive confirmation from your bank and you will be able to access the “Hot Info” content for as many days as you chose when making the payment. To access the “Hot Info” content, all you have to do is log in.
If you made a payment via money transfer service (PayPal or Skrill) or used a bank transfer, your account will be updated when we receive confirmation from the money transfer service or bank and you will be able to access the “Hot Info” content for as many days you selected when making the payment. Your account will be updated as soon as possible, and no later than 12 hours after payment. When we update your account, we’ll send you a notification to your registered e-mail address. To access “The Best Info” content, all you have to do is log in.
We reserve the right to refuse your payment or to cancel your subscription, without obligation to give you money back. Possible reasons for cancellation include, but are not limited to the following:
– violation of our Terms and conditions,
– illegal activities,
– sharing account information, logging from multiple locations, or configuring an Internet bot to automatically login to a website,
– inappropriate behavior directed to the site administrators,
– attempts to circumvent any of our procedures or systems.
7. COMPLAINT POLICY
We are proud that since 2013 we have had only a few complaints, ie refunds. The reason is simple. Our subscribers know what they expect from us, and they can access daily updated information to which they are accustomed. If you are thinking of subscribing to our service, it is best to take a look at what our old subscribers think of it:
https://injuriesandsuspensions.com/support-us/
If you are still in a dilemma, we advise you to subscribe for 7 or 30 days.
If you, for any reason, decide to cancel your subscription we will refund you the amount that corresponds to remaining days on your subscription. Just contact us by e-mail office@injuriesandsuspensions.com with a reason for cancellation and we will solve the problem as soon as possible.
8. MAKING THE REFUND IN CASE OF CARD PAYMENTS
In case of refund to the subscriber who made the payment with one of the payment cards, and regardless of the reason for the refund, the site injuriesandsuspensions.com is obliged to refund only through VISA, EC / MC and Maestro payment methods, which means that the bank will, at our request, refund the funds to the cardholder’s account.
9. USER PRIVACY PROTECTION
On behalf of injuriesandsuspensions.com, we are committed to protecting the privacy of all our subscribers. We collect only basic data on subscribers and data necessary for business and informing subscribers, in accordance with good business practices, and to provide quality service. In most cases, we only collect subscribers’ e-mail addresses, we do not use them for marketing purposes. All subscriber data is strictly kept and is available only to employees who need this data to do the job.
Also, our Privacy Policy is aligned with the European General Data Protection Regulation (GDPR), and you can access it here: https://injuriesandsuspensions.com/privacy-policy/
10. PROTECTION OF CONFIDENTIAL TRANSACTION DATA
When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form, using SSL protocols and PKI systems, as currently the most modern cryptographic technology.
Data security when subscribing to our service is guaranteed by the payment card processor, Banca Intesa a.d. Belgrade, so the complete collection process is done on the bank’s website. At no time is payment card information available to our system.
11. APPLIED STANDARDS AND PROCESSES IN DATA PROTECTION DURING CARD PAYMENTS
3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, which guarantees customers the security of their purchase. Customer payment card numbers are not stored on the merchant’s system and the registration itself is protected by SSL data encryption.
PCI DSS Standards – AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.
12. STATEMENT ON VALUE ADDED TAX (VAT)
Agency for Information Services INFORWIN-PRO Ljubovija is not subject to value-added tax (VAT).
1. OSNOVNI PODACI O FIRMI
– pun naziv pravnog subjekta: Agencija za informacione uluge INFORWIN-PRO Ljubovija
– adresa: Bukovička 8, 15320 Ljubovija, Republika Srbija
– delatnost i šifra delatnosti : 6399 – Informacione uslužne delatnosti na drugom mestu nepomenute
– matični broj: 65695871
– poreski broj: 111838192
– web adresa: https://injuriesandsuspensions.com/
– kontakt telefon: 0654007027
– kontakt e-mail: office@injuriesandsuspensions.com
2. TAČAN OPIS PONUĐENIH USLUGA
Naša misija je da vam obezbedimo informacije o povredama i suspenzijama koje niste u mogućnosti da pronađete na jednom mestu na Internetu. Injuries & Suspensions Tim ima 30 godina iskustva u prikupljanju važnih sportskih informacija i saznanja o mestima na Internetu na kojima je moguće naći informacije koje mogu da vam pomognu.
Informacije sadržane na našem sajtu su samo informativnog karaktera.
(Spisak liga i takmičenja koje pokrivamo, Uslovi i odredbe, Odricanje odgovornosti, Obaveštenje o autorskim pravima i Linkovi do drugih veb stranica možete da pronađete na ovom linku: https://injuriesandsuspensions.com/about-us-2, Politiku privatnosti i Odricanje odgovornosti za “kolačiće“ možete da pronađete na ovom linku: https://injuriesandsuspensions.com/privacy-policy).
Većini naših informacija možete da pristupite besplatno, ali najbolji i najkorisniji deo našeg sadržaja je dostupan samo uz pretplatu.
– Besplatan sadržaj:
Veći deo sadržaja koji obezbeđujemo (povrede, suspenzije, statistika) dostupan je besplatno, bez potrebe da otvarate korisnički nalog i da se logujete. Informacije koje obezbeđujemo možete da koristite prema Ulosvima i odredbama koje možete da vidite ovde: https://injuriesandsuspensions.com/about-us-2.
– Sadržaj dostupan uz pretplatu:
Sadržaj koji je dostupan samo uz pretplatu (u daljem tekstu “The Best Info“ sadržaj) je najbolji i najkorisniji deo našeg sadržaja. “The Best Info“ je plaćeni deo sajta na kojem možete da pronađete najkorisnije timske vesti, iz svake lige, po našem izboru. Samo u “The Best Info“ delu sajta možete da pronađete informacije o utakmicama sa značajnom razlikom u broju odustnih igrača dva tima u jednoj utakmici.
Takođe, samo naši pretplatnici mogu da pristupe svim informacijama o povredama i suspenzijama iz svih liga i takmičenja koje pokrivamo (a pokrivamo više od 100 liga i takmičenja, listu možete da vidite ovde https://injuriesandsuspensions.com/about-us-2). To znači da su timske vesti za neke utakmice dostupne samo uz pretplatu.
Trenutno nudimo sledeće opcije za pretplatu:
7 dana pretplate – 10 €
30 dana pretplate – 30 €
90 dana pretplate – 75 €
180 dana pretplate – 140 €
3. OMOGUĆENI NAČINI PLAĆANJA I OPIS PROCESA PLAĆANJA
Plaćanje proizvoda na našem sajtu je moguće izvršiti na jedan od sledećih načina: platnim karticama – VISA, Maestro ili MasterCard koje podržavaju plaćanje preko Interneta, kao i putem servisa za transfer novca Skrill i PayPal. Plaćanje karticama je realizovano u saradnji sa AllSecure doo i Banca Intesa a.d. Beograd i obavlja se na bezbedan i sertifikovan način preko AllSecure Payment Gateway-a, jednostavnim unosom podataka sa platne kartice.
Nakon što se unesu podaci o kartici i potvrdi plaćanje, banka autorizuje transakciju i time je porudžbina odobrena i ulazi u dalji proces pripreme za isporuku. Iznos će biti rezervisan na vašoj kartici (računu) i neće Vam biti raspoloživ za drugu namenu.
Transkacija će biti kompletirana i iznos skinut sa vašeg računa tek kada vaš nalog na našem sajtu bude dopunjen odgovarajućim brojem dana pretplate. U slučaju da se plaćanje ne kompletira, odnosno iznos se ne skine sa računa do isteka 14 dana od prihvatanja Vaše porudžbine, ta porudžbenica će biti otkazana i izbrisana. Nakon isteka roka od 14 dana , novac rezervisan na Vašem računu se oslobađa i biće Vam ponovo na raspolaganju. Nakon toga možete ponoviti istu ili novu porudžbinu, i izvršiti plaćanje vezano za njih.
Proverite kod banke koja je karticu izdala da li Vaša kartica podržava plaćanje preko Interneta.
4. IZJAVA O KONVERZIJI
Sva plaćanja biće izvršena u lokalnoj valuti kompanije u čijem je vlasništvu ovaj sajt, odnosno u lokalnoj valuti Republike Srbije – dinar (RSD). Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji će biti zadužena vaša platna kartica biće izražen u vašoj lokalnoj valuti kroz konverziju u istu po kursu koji koriste kartičarske organizacije, a koji nama u trenutku transakcije ne može da bude poznat. Kao rezultat ove konverzije postoji mogućnost neznatne razlike od originalne cene navedene na našem dajtu.
5. KONTAKT PODACI – KORISNIČKI SERVIS
Ukoliko imate bilo kakvu dilemu oko našeg servisa, načina plaćanja ili bilo koje drugo pitanje, obratite nam se na e-mail office@injuriesandsuspensions.com i odgovor ćete da dobijete u najkraćem mogućem i razumnom roku.
6. DOSTAVA USLUGA I EVENTUALNA OGRANIČENJA
Za pristup našem „The Best Info“ sadržaju, osim otvorenog naloga i verifikovane e-mail adrese, neophodno je da izvršite uplatu (sve detalje u vezi načina plaćanja možete da pronađete ovde https://injuriesandsuspensions.com/subscription/).
Ukoliko ste uplatu izvršili putem platnih kartica, vaš nalog će automatski da bude ažuriran kada dobijemo potvrdu od vaše banke i moći ćete da pristupate „The Best Info“ sadržaju onoliko dana koliko ste izabrali prilikom uplate. Za pristup „The Best Info“ sadržaju dovoljno je da se ulogujete.
Ukoliko ste uplatu izvršili putem servisa za transfer novca (PayPal ili Skrill) ili ste koristili bankovni transfer, vaš nalog će da bude ažuriran kada dobjemo potvrdu od servisa za transfer novca ili banke i moći ćete da pristupate „The Best Info“ sadržaju onoliko dana koliko ste izabrali prilikom uplate. Ažuriranje vašeg naloga biće obavljeno u najkraćem mogućem roku, a najdalje za 12 sati od izvršene uplate. Kada ažuriramo vaš nalog, poslaćemo vam obaveštenje na registrovanu e-mali adresu. Za pristup „The Best Info“ sadržaju dovoljno je da se ulogujete.
Zadržavamo pravo da odbijemo vašu uplatu ili otkažemo vašu pretplatu, bez obaveze da vam vratimo novac. Mogući razlozi za odbijanje uplate ili otkazivanje pretplate uključuju, ali nisu ograničeni na sledeće:
– kršenje naših Uslova i odredbi,
– nezakonite aktivnosti,
– deljenje informacija o nalogu, logovanje sa više lokacija ili konfigurisanje Internet robota za automatsku prijavljivanje na naš sajt,
– neprikladno ponašanje prema administratorima sajta,
– pokušaj da se zaobiđe bilo koja od naših procedura ili sistem.
7. POLITIKA REKLAMACIJA
Ponosni smo na to što od 2013. godine imamo tek nekoliko reklamacija, odnosno povraćaja sredstava. Razlog je jednostavan. Naši pretplatnici znaju šta očekuju sa naše strane, a od nas svakodnevno dobijaju informacije na koje su navikli. Ako razmišljate o pretplati na naš servis, najbolje je da pogledate šta naši stari pretplatnici misle o njemu:
https://injuriesandsuspensions.com/support-us/
Ako ste i dalje u dilemi, savetujemo da se pretplatite na 7 ili 30 dana.
Ako iz bilog kog razloga odlučite da otkažete pretplatu, vratićemo vam iznos koji odgovara preostalim danima vaše pretplate. Dovoljno je da nam se obratite putem e-maila office@injuriesandsuspensions.com sa razlogom za otkazivanje i problem ćemo da rešimo u najkraćem mogućem roku.
8. KAKO SE VRŠI POVRAĆAJ SREDSTAVA U SLUČAJU PLAĆANJA KARTICAMA
U slučaju povraćaja sredstava pretplatniku koji je uplati izvršio nekom od platnih kartica, a bez obzira na razlog povraćaja, sajt injuriesandsuspensions.com je u obavezi da povraćaj izvrši isključivo preko VISA, EC/MC i Maestro metoda plaćanja, što znači da će banka na naš zahtev obaviti povraćaj sredstava na račun korisnika kartice.
9. ZAŠTITA PRIVATNOSTI KORISNIKA
U ime sajta injuriesandsuspensions.com obavezujemo se da ćemo čuvati privatnost svih naših pretplatnika. Prikupljamo samo osnovne podatke o pretplatnicima i podatke neophodne za poslovanje i informisanje pretplatnika, u skladu sa dobrim poslovnim običajima i u cilju pružanja kvalitetne usluge. U većini slučajeva prikupljamo samo e-mail adrese pretplatnika, ne koristimo ih u marketinške svrhe. Svi podaci o pretplatnicima se strogo čuvaju i dostupni su samo zaposlenima kojima su ti podaci neophodni za obavljanje posla.
Takođe, naša Politika provatnosti je usklađena sa evropskom Opštom uredbom o zaštiti podataka (General Data Protection Regulation – GDPR), a možete da joj pristupite ovde: https://injuriesandsuspensions.com/privacy-policy/
10. ZAŠTITA POVERLJIVIH PODATAKA O TRANSAKCIJI
Prilikom unošenja podataka o platnoj kartici, poverljive informacije se prenose putem javne mreže u zaštićenoj (kriptovanoj) formi, upotrebom SSL protokola i PKI sistema, kao trenutno najsavremenije kriptografske tehnologije.
Sigurnost podataka prilikom pretplate na naš servis garantuje procesor platnih kartica, Banca Intesa a.d. Beograd, pa se tako kompletni proces naplate obavlja na stranicama banke. Niti jednog trenutka podaci o platnoj kartici nisu dostupni našem sistemu.
11. PRIMENJENI STANDARDI I PROCESI U ZAŠTITI PODATAKA PRILIKOM PLAĆANJA KARTICAMA
3D Secure zaštita za sve trgovce i kupce – AllSecure Payment Gateway koristi najviše globalne standarde zaštite i privatnosti podataka. Svi trgovci koji koriste AllSecure Payment Gateway su automatski uključeni u 3D-Secure zaštitu, čime se kupcima garantuje bezbednost kupovine. Brojevi platnih kartica kupaca se ne čuvaju na sistemu trgovca a sam upis se štiti SSL enkripcijom podataka.
PCI DSS Standardi – AllSecure Payment Gateway se konstantno usaglašava sa svim zahtevima kartičarskih organizacija u cilju povećanja nivoa bezbednosti trgovaca i kupaca. Od 2005. godine do danas, bez prekida, sistem je sertifikovan kao PCI-DSS Level 1 što predstavlja najviši standard u industriji. PCI Data Security Standard (PCI-DSS) je norma koja definiše neophodne mere bezbednosti pri obradi, čuvanju i prenošenju osetljivih kartičarskih podataka. PCI Standardima se štite osetljivi podaci o korisniku kartice tokom celog procesa plaćanja: od momenta unosa podataka na prodajnom mestu trgovca, tokom komunikacija između trgovca i relevantnih banaka i kartičarskih organizacija, kao i kasnije čuvanje tih podataka.
12. IZJAVA O POREZU NA DODATU VREDNOST (PDV)
Agencija za informacione uluge INFORWIN-PRO Ljubovija nije obveznik poreza na dodatu vrednost (PDV).
